REFUND POLICY

PAYMENT POLICY

  1. We accept online orders through the following modes of payment: Visa & MasterCard Debit & Credit cards from select banks in India.
  2. For Visa and MasterCard transactions, you will need to submit your 16-digit credit card number, card expiry date, and a 3-digit CVV number when making an online transaction. For American Express Cards, provide the 15-digit card number and a 4-digit code.
  3. Enroll your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) for transaction completion.
  4. The Credit Card transaction will appear on your bank statement as a payment to Shree Satnam Herbals Pvt. Ltd.
  5. If the amount has been deducted from your account but you haven’t received a confirmation, contact our customer care team with the following information:
    a. Transaction Reference Number.
    b. Amount debited with registered Email ID.
    c. Date & Time of Transaction.

SHIPPING POLICY

  1. Shipping and handling charges are mentioned at the time of checkout.
  2. Once your order has been confirmed and dispatched, you will receive an email with the details of the tracking number and the courier company. We usually dispatch most orders within 1-4 business days.
  3. The estimated delivery time may vary slightly from state to state. Product delivery may get delayed due to logistics issues.
  4. If you are ordering our products from a Mega Sale event, dispatches may be delayed due to increased volumes. We will target to dispatch all orders within a maximum of 7 days from the Date of Order.
  5. Split shipments are completely normal. This just means that different parts of your order may have simply been shipped from our different warehouse locations across India. Rest assured, you will only have to pay the shipping/COD charge if applicable, on the first package you receive.

DELIVERY POLICY

  1. Cash on Delivery (COD) option is available for all products subjected to availability, promotions, and offers.
  2. We take extensive precautions on the safety of the products and its packaging while dispatching it. We pack our products in boxes, where each individual product is wrapped in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.
  3. If the shipment is tampered or damaged, please do not accept it.
  4. Orders placed on the second half of Saturday or Sunday will be dispatched within 48-72 hours.
  5. If the order is updated as delivered but the user has not received the order, the same has to be intimated to the customer service team via call or email within 24 hours of the delivery intimation, wherein you will have to give 48-72 hours to investigate with our courier partners.
  6. For all claims regarding shortages or damages must be reported to customer service within 24 hours of the order delivery. 3 working days are required to investigate and review your request. If any shipment is tampered with or damaged, please do not accept it.
  7. In case our reverse pick-up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, either in your account or as Shree Satnam Herbals Pro Points.
  8. We are not responsible for damages post-delivery. We do not take responsibility for the misplacement of products post-delivery.
  9. We reserve the right to pause deliveries to any part of the country at any time if so warranted.
  10. Products with a date of expiration of below 3 months would be eligible for a return, wherein, the complete amount of the product will be credited to the concerned person. No returns or refund requests will be accepted for products whose expiry date is more than 3 months.
  11. Cashback is eligible only on the paid amount. No cashback will be available on the payment made using Shree Satnam Herbals Wallet or Buy One Get One or Buy Two or Get Three offers.

CANCELLATION POLICY

  1. Orders once dispatched are not eligible for cancellation.
  2. Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
  3. If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.
  4. In case of a return or cancellation, the refund shall be initiated post the return of product to us and verification of the product and packing.

RETURN & EXCHANGE POLICY

  1. Shree Satnam Herbals products are non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.
  2. In case you would want a refund or replacement, please send us an email with the Images of the Product, Invoice, Inner & Outer Packaging and Batch Number to wecare@shreesatnamherbals, within 24 hours of the order delivery. We would require 48-72 hours to revert.
  3. Kindly take a picture of the damaged/tampered side of the product or package.
  4. Please allow us 10 to 15 days from the day you return your package, for your request to be processed. We may contact you to ascertain the damage or defect in the product prior to issuing a refund/replacement.
  5. You will be eligible for a full refund or exchange without incurring any additional charges if it is the case of:
  • a. Package has accessories missing.
  • b. Damaged or broken bottles/pack.
  • c. Wrong product delivery.
  • d. Expired product delivery.
  1. In case you received a wrong product, we request you to keep the product safe, saleable and undamaged in its original packaging. Retain the invoice and original manufacturer’s packing for a successful pick-up and return.
  2. Returns will not be accepted if:
  • a. The product is damaged.
  • b. It is without an invoice.
  • c. It is with a tampered batch number and price.
  • d. It is without its original packaging.
  1. Please do not use the item you have raised a complaint about.
  2. If a pilfered delivery was received, pilferage claims must be made within 24 hours of the order delivery.
  3. Products once delivered, will not be applicable for a refund if it falls under any of the scenarios stated below:
    • a. Failure to provide adequate information about the case.
    • b. Failure to provide snapshots of the Invoice, packet, and box (if any).
  4. Damages due to neglect, improper usage, or wrong application will not be covered under our Exchange/Returns Policy. Please note that orders for Festive Gift boxes are not applicable for exchange or refund. Exchange of products due to allergic reactions is not applicable.

REFUND & REPLACEMENT POLICY

  • We may contact you to ascertain the damage or defect in the product prior to issuing a refund/replacement.
  • Refunds will be through bank transfers. No cash refunds will be made. It would take our team at least 5 to 7 business days post-refund initiation for online refund to be initiated.
  • In case of NEFT, it would require us at least 3 to 5 business days post-refund initiation to refund your amount. For prepaid orders, the amount shall be credited to your account through which the payment was done. It may take 7-10 business days for the
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